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The cockpit your support team didn't know it needed.

From inbox to first prioritized ticket in under 60 seconds. No wizard, no empty states, no "import your data".

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✓ Gmail OAuth✓ SOC 2 (in progress)✓ No credit card
kairo.app/triage
Triage23
En Progreso7
Pendiente12
Resueltos184
Clientes
KB
Insights
BANDEJA · 23
P12m
Cobro duplicado en factura
Marta Pérez
P14m
API devuelve 503 desde hace 20m
Diego Tovar
P211m
¿Cómo cambio dominio de envío?
Luisa Romero
P2LEAD23m
Interesados en Scale para 50 agentes
Andrés Núñez
P31h
Sugerencia: filtros guardados
Camila Ortega
KAI-T-1247P1Facturación
Cobro duplicado en factura de noviembre
Triage clasificó como Facturación · Urgentehace 2s
Marta Pérez09:42
Vi en el panel que mi última factura tiene dos cargos por $199 con la misma fecha. Necesito esto resuelto hoy, tenemos cierre contable…
✦ BORRADOR IA · 5 casos similares
Hola Marta, confirmamos el cargo duplicado en la orden #4729 y ya iniciamos el reembolso al método original…
CLIENTE
MP
Marta Pérez
Acme · CFO
Plan
Pro
MRR
$199
Tickets
34
CSAT
4.8
3 casos similares
KAI-T-08920.94
KAI-T-08140.91
KAI-T-07010.87
Triage clasificó como Facturación · Urgente
hace 2s · confianza 0.94
1.0

Plug into your support inbox in one click.

Gmail first. Slack, WhatsApp, Telegram, and Instagram next, in that order.

Google permissions
kairo.app
Read Gmail messages and settings
Classify and group emails automatically
Compose drafts (opt-in, off by default)
Gmail · nowSlack · Q3WhatsApp · Q3Telegram · Q4Instagram · Q4
2.0

Stop reading every email.

A 4-tier pipeline separates noise from urgent. Tier 0 kills spam heuristically. Tier 1 surfaces the top ticket in under 5s. Tier 2 fills in the rest in the background. Tier 3 handles the long tail.

TIER 0
Heuristic
Noise filter. Rules, blocklists, dedup.
~40%
TIER 1
Urgent
Full LLM on the top ticket.
< 5s
TIER 2
Rest
Embeddings + classifier in background.
< 60s
TIER 3
Long tail
Semantic clustering, no SLA.
< 1h
3.0

Every ticket arrives with context before you open it.

Plan, MRR, similar cases, sentiment, relevant KB. The workbench (not a chat) keeps the human at the center.

CLIENT
MP
Marta Pérez
Acme · CFO · Pro
MRR
$199
Tickets
34
CSAT
4.8
NPS
+62
SIMILAR CASES
KAI-T-08920.94
Cargo duplicado · reembolso
KAI-T-08140.91
Doble cobro tras upgrade
KAI-T-07010.87
Factura monto erróneo
4.0

Drafts that keep your voice.

Generated from your past replies, similar cases, and your KB. You edit before sending. AI never hits Send.

AI DRAFTfrom 5 similar cases + KBconf 0.94

Hola Marta,

Confirmamos el cargo duplicado en la orden #4729 y ya iniciamos el reembolso al método original.

Saludos, Valentina · Soporte Kairo

5.0

Three things no generic helpdesk does well.

A
Time to first value
< 60s from OAuth to first prioritized ticket. No wizard, no import, no empty states.
B
Spanish-first by design
Models tuned for Rioplatense, Mexican, and Peninsular Spanish. Slack, WhatsApp, Instagram native.
C
Workbench, not a chat
AI sits at the periphery. The human stays at the center. Every action is reviewable, revertible, auditable.
6.0

Built on tech you can read.

No black boxes. Self-host available for Enterprise. Per-workspace models.

FrontendNext.js 15 · React Server ComponentsApp router, edge runtime
BackendHono · Cloudflare Workers< 50ms latency
DBPostgreSQL 16 · pgvectorTickets + embeddings in one query
LLMAnthropic · Ollama (on-prem)Per workspace
QueueCloudflare Queues + Durable ObjectsPer-workspace backpressure
AuthBetter Auth + WorkOS SSOOIDC, SAML 2.0, SCIM

60 seconds to your first prioritized ticket.

Free up to 200 tickets / month. No card. Cancel anytime.

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